[Written Tuesday, November 10, 2009 at 9:22pm]

There are good days and there are days like today that should be on a list. Today should be on the “days reaffirming faith in mankind” list. Maybe I’m overstating it, but when was the last time you received a phone call from your child’s doctor saying, “sorry we can’t see you and Kyle in New York this weekend, but I’m sending him a birthday present to your hotel?” Yeah, never, that’s when. Admittedly, my son is bright torch of love, but seriously, doctors are busy people, right? Yet this one makes the time to reach out and touch hearts. Uhhhhhhh…. I’m… Thank you. Just thank you.

I’m in Vegas at a show with 900 of our customers. To drive them to our Services booths, we gave them open ended questions they could answer by speaking briefly with our people at 6 booths. One of them would win a 46″ HDTV, Blue Ray player, Netflix subscription, installation and a 4 year service plan. We even threw in Leonard Maltin’s 2009 Movie Guide. The random winner was a young mother of 2 who does not already own any of this stuff. She was so nice, and so appreciative… and it was so cool…

Finally, another customer stopped by a booth to let us know the questions promotion got her to engage and was the best technique she’s ever seen at a trade show. That was nice to hear.

Finally, I received a call from someone I just wanted to tell all of this to… Yeah, I would have liked to have spoken those words to those eyes, but the call was enough. It fit the day.